Credits, promotional allowances, expiry dates and plan contents may vary by account or campaign. Use the current signed-in account, purchase page and order information, rather than numbers in old screenshots or article examples.
Check the current plan before use
- Available credits or uses and where they came from.
- The displayed expiry date and applicable functions.
- Conditions, price and currency stated on the purchase or campaign page.
- How the intended operation is charged; ask support first if unclear.
This help page does not set fixed promotional allowances, credit deductions, prices or automatic-renewal rules.
Cross-check records by order and time
Use the account, order or billing entries currently provided in the workspace. Check the order identifier, time, purchased item, payment status and account display. If payment is complete but the display has not updated, retain verifiable order information and ask support to investigate; do not pay again before the cause is confirmed.
Provide context for usage problems
Record the time, function used, steps, error message and account display before and after the issue. Credit deductions after a failed operation, delayed records or other anomalies must be checked against actual records; “no results” alone does not establish what happened.
Give support the necessary order identifiers and screenshots, masking unrelated personal information if appropriate. Do not provide passwords, verification codes or full bank-card details.
Separate platform fees from product payments
Search-related fees, manual sourcing fees and quotation-request fees are separate from deposits and balances paid to suppliers for goods. Confirm commissioned-service scope, fees and commissions separately. FindBao does not currently provide goods-payment handling, escrow or transaction guarantees.
See service fees versus payments for goods and the current service scope.